Frequently Asked Questions about our Fleet Tracking System
We also provide fleet operators with a broad range of additional GPS tracking devices. We stock and support advanced GPS tracking designed for most any application including equipment, trailers, and remote asset tracking. If it should be tracked, we track it! As you might imagine there are many available options. Our priority is to listen and learn about your needs so we can present a GPS tracking solution that best fits your fleet in the most cost-effective manner.
Give us a Call: 1-855-238-3830 or Send Us a Message. Our professional Fleet Specialists are committed to providing you exceptional service and support.
Yes. AutoConnect GPS mobile apps function seamlessly with Plug N Track GPS devices and support all available Plug N Track GPS features. Plug N Track GPS branded mobile apps will be available soon. When the Plug N Track GPS mobile app is available, account holders will receive an email to advise of the free download of Plug N Track GPS branded mobile apps.
AutoConnect GPS mobile apps are available, at no charge, for Blackberry OS7, Blackberry OS10, Android, and Apple iOS operating systems. Apps are easily downloaded from their respective OS App Stores.
An Over-Speed Warning Beeper is built into many of the Plug N Track GPS devices and warns drivers that their speed has exceeded the pre-configured threshold speed (default 120.7 km/h or 75 mp/h). If the speed of the vehicle continues over the pre-configured threshold for a duration of 15 seconds an over-speed event is recorded. Two distinct in-cab audible warnings alert the driver to an impending over-speed event and a third to confirm an over-speed event. An over-speed event is reset when the speed of the vehicle falls 24 km/h (15 mp/h) below the configured threshold.
You can request that the Over-Speed threshold be adjusted in 5 mp/h (8.04 km/h) increments or disable it entirely by emailing Plug N Track GPS technical support with the Serial #/ESN of the device.
An aggressive acceleration / deceleration event is defined when the vehicle's speed increases / decreases by 14.5 km/h (9 mp/h) within a 1-second time frame.
You can see aggressive driving events on the Plug N Track GPS dashboard when looking at the trip history. You can also set Alerts on the dashboard to notify you by text or email whenever an aggressive driving event occurs. Aggressive Driving events are also recorded and included in a variety of reports to help you to assess the performance of your fleet.
An excessive idling event is detected and defined when the vehicle's ignition is on and travel speed is less than 8 km/h (5 mp/h) for longer than 10 minutes.
You can set an Alert on the dashboard to notify you by text or email if an excessive idling event occurs. You can also configure the Alert with a variety of variables such as inside or outside specific landmarks you have created, particular days, or times of day. This will help you control excessive idling and save you money in fuel and unnecessary wear and tear on vehicles.
Yes. If the ignition is Off and the Plug N Track GPS device detects movement at any speed greater than 32 km/h (20 mp/h) for 10 seconds or longer a potential towing event is triggered. That event is stopped when the GPS calculated speed is less than 8 km/h (5 mp/h for 2 minutes or longer.
You can set an Alert on the dashboard to notify you by text or email for any potential towing events to protect your vehicle assets.
The detection of a Diagnostic Trouble Code (DTC) is defined by the On Board Diagnostics (OBD) equipment of the vehicle. If the OBD detects a trouble code the Plug N Track GPS OBDII device records this event. Diagnostic Trouble Codes for the make and model of the vehicle can be translated via many online sources including a wide variety of Apps.
You can set an Alert on the dashboard to notify yourself by text or email for any DTC's detected. This ensures you stay on top of vehicle issues and keeps your drivers safe and customers happy.
Fleet businesses that invest in and utilize the features of Plug N Track GPS reap the benefits and realize long-term returns on their investment. Because however, there are also many short-term goal orientated scenario’s for GPS vehicle tracking, Plug N Track GPS has a "no return" policy. Examples of short-term goals might be where a business wants to know if a particular employee is misusing a company vehicle while off the clock or someone interested in using a GPS device to find out if a spouse is cheating on them. In both scenarios, the user could find what they are looking for within hours and therefore would no longer need the GPS tracking device they purchased. This has led to abuse of money back guarantees.
Clearly, we want to eliminate those abusing policy and at the same time make certain that those who make a long-term investment with Plug N Track GPS receive the best possible care. Though we have a “no return” policy on all GPS hardware, we provide the highest level of support for any device purchase. We offer a one-year manufacturer’s warranty on all hardware sold, free technical support and quick turnaround. When a fleet buys Plug N Track GPS they are guaranteed a GPS tracking system that performs to the highest level.
Return Policy Breakdown
- All sales from Plug N Track GPS are considered final.
- If for any reason Plug N Track GPS authorizes an order cancellation or product return we reserve the right to apply a 3% restocking fee.
- All products sold on Plug N Track GPS are supported with technical support and one-year manufacturer’s warranty.
- If you have questions about our policy please email: PlugNTrackGPS
17.B What is a security deposit? An airtime security deposit is required for each Plug n Track GPS device activated. The security deposit amount is equal to one month’s service plan fee.
If you would like to upgrade or downgrade your Service Plan on a device simply email Billing at firstname.lastname@example.org with the device # (s) and new plan level request. Changes will be made to each device "Over the Air" within 48 business hours.
- Transfer to Lower Data Plan: $28.00/unit
- Transfer to Higher Data Plan: No charge
i. Off-Season Length
- Minimum: 2 Months
- Maximum: 6 Months
ii. Off-Season Charges
- Transfer to Off-Season Fee: $25/Unit
- $5 per month
- Reactivation Fee: $0/Unit
Should you no longer need your Plug N Track GPS account we require 30 days notice to cancel the monthly Service Plan on any device. This notice must be in writing sent via email to Billing at email@example.com.
Please note that when your Plug N Track account is deactivated all previous tracking data is deleted from the system! You are able to reactivate your Plug N Track device if requested within 6-months. The reactivation fee is $20/unit.
No. The device is powered by the vehicle through the OBDII port and never needs to be charged.